Refund policy

Refund & Return Policy

At Bloc, we want you to love every purchase. If for any reason you are not completely satisfied, you may request a return within 10 days of delivery.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as when you received it – unworn, unused, with tags, and in its original packaging.

  • Include the receipt or proof of purchase.

How to Initiate a Return

To start a return, contact us at bloc.homes@gmail.com. Once your return is approved, we will provide:

  • A return shipping label (if applicable)

  • Instructions on how and where to send your package

Note: Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can resolve the issue.

Exchanges

The fastest way to get the item you want is to return your original item and place a separate order for the new item once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, refunds will be processed to your original payment method within 5–7 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund.

Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.